Vehicles – Getting Started & Next Steps

Finding the Right Car Repair Shop

If you’re having issues with your car, you have to find a good auto repair shop to help you get back on the road. But of course, you can’t always easily tell which of those in your area is the right one for you.

Below are tips that can make things easier:

Seeking Referrals

One of the best ways of finding a reputable car repair shop is just to ask people around you for referrals – your relatives, friends, colleagues, neighbors, etc. It’s good to ask for these referrals before an incident happens so you know whom to call as a situation comes up.

Reviewing Certifications

Visiting a car repair shop, take a look around in their office where they often display certifications on the wall or window. The Federal Trade Commission actually recommends this. Certifications make no assurances, but they do improve the odds that the technicians there have up-to-date knowledge and skills.

Checking with the Better Business Bureau

Before taking your car to the repair shop, check with the Better Business Bureau to know their reputation. There, you can see if they’ve had some customer issues, and if so, how these were resolved.

Understanding Your Warranty

With a car that is still under warranty, you’ll have to take it to the dealer for any repairs. Car warranties vary, and knowing who may and may not service your car can be confusing. That means you may not be allowed to choose a shop that is not affiliated with your dealer. Note that violating your warranty ends your agreement, so if you’re uncertain, call your dealer.

Being Observant

There’s so much you can tell about a business just by looking at its office or working area. Start by taking a good look around a car repair shop’s parking lot. There should be other vehicles within the same value range as yours, and the area must be clean and organized. The office and waiting room must be tidy and there should be copies of their labor rates and fees on their wall.

Choosing a Specialist

Regardless of your car’s make and model, do find a repair shop that is a specialist. As you might expect, specialist shops are most updated in training and equipment, something that is specifically important for major repairs.

Asking for References

Finally, the National Institute for Automotive Service recommends that consumers ask for references from a car repair shop they plan to use for the first time. This help you paint a picture of what an experience with a certain shop might be like.
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